Contact

A real person reads every message. We answer within one business day, Monday to Friday.

Before you write, this might be faster

  • Which shade am I? — attach a photo below, taken in natural daylight, no filter. We'll match it for free.
  • Where's my order? — include your order number and we'll trace it same day.
  • How do I wash / style / store these? — most answers live in the Hair Care Guide.
  • Returns and exchanges — see the FAQ for what's eligible and the hygiene rules.

Reach us directly

ABN [YOUR ABN]

Free shade match

Use the form below and attach a daylight photo of your hair. Tell us the look you're after — subtle length, serious volume, or a full colour change — and we'll recommend a shade and a set weight. If nothing in our range matches you properly, we'll say so.

For the best match, your photo should be

  • Taken in indirect natural daylight — beside a window, not under a ceiling light and not in direct sun
  • Unfiltered and unedited — filters shift warmth more than you'd think
  • Showing your hair mid-length and at the ends, not just the roots
  • Taken on dry, brushed hair — wet hair always reads several shades darker