Shipping policy
Last updated: [DATE]
Where we ship
We ship Australia-wide, including to PO boxes and Parcel Lockers. [International: currently New Zealand only / not available — update as applicable.]
Processing time
Orders placed before [CUTOFF TIME] AEST on a business day are dispatched the same day. Orders placed after the cutoff, on weekends or on public holidays are dispatched the next business day.
During sale periods and in the lead-up to Christmas, dispatch may take an extra business day. We will say so on the site when that applies.
Delivery times and cost
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard | [X–X] business days | $[X] — free over $[X] |
| Express | [X–X] business days | $[X] |
| Regional / remote | Add [X–X] business days | As quoted at checkout |
These are estimates provided by our carriers, not guarantees. Delivery timeframes begin from dispatch, not from when you place the order.
Tracking
You will receive a tracking number by email as soon as your parcel leaves us. If tracking has not updated for five business days, contact us and we will open an enquiry with the carrier.
Delivery address
Please check your address carefully at checkout. We can change an address only before dispatch — email us immediately at admin@dreamylengths.com.au. Once a parcel has been dispatched to an address you supplied, redirection or re-delivery costs are your responsibility.
Lost, delayed or damaged parcels
If a parcel is confirmed lost in transit, we will replace it or refund you. If your order arrives damaged, photograph the packaging and contents before unpacking further and contact us within [X] days of delivery.
Where a carrier marks a parcel as delivered and it cannot be located, we will lodge an investigation with the carrier. Note that authority-to-leave deliveries are made at your risk.
International orders
[If applicable:] Any customs duties, import taxes and clearance fees are the responsibility of the recipient and are not included in the price or shipping charge. We cannot predict these amounts. Refused parcels returned to us due to unpaid duties will be refunded less the outbound and return shipping cost.
Contact
admin@dreamylengths.com.au · 1800 100 111